Sam Ash Direct is part of the Sam Ash Music organization, the largest family owned chain of musical instrument stores. We sell everything for the musician, including instruments, accessories, professional sound and recording equipment, DJ equipment, stage lighting, and printed music and DVDs.
New York and Florida residents are subject to sales tax.
Number of ratings: 58
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45 day return policy 60 day price protection policy:
We truly appreciate your business and want you to be nothing short of delighted with your purchase! With the exception of our Certified Pre-Owned Instruments, every item we sell is new and covered by the full manufacturer's warranty. If for any reason you are not completely satisfied with an item, return it within 45 days of the shipping date for a complete refund of the merchandise price. For a description of all our service guarantees, see our "Musicians Bill of Rights".
Please do not accept any shipment if the packaging appears damaged in any way. We strongly suggest that you check your order after receiving it to be sure that it is in proper working order.
Returning an Item
If you feel the need to return an item, it must be in resalable condition. Resalable Condition means that the product(s) is in exactly the same condition as it was when you received it.
All exchanges must be pre-paid and returned in original packing, complete with blank warranty cards, owner's manual and no sign of wear or abuse. In the event that the product is not in the same condition as you received it, you may be subject to a minimum 15% restocking fee, repair charge or disqualification.
Shipping and handling charges are non-refundable. Please call our Customer Service department at 1-800-472-6274 for a RETURN AUTHORIZATION (RA) number and instructions before sending any items. Customer Service is open 7 days a week, 8AM to 11PM EST.
No returns past 45 days. CDs, DVDs, video tapes, sheet music, books, strings, computer hardware/software, drum heads, harmonicas, mouthpieces, sound cards, microphones, raw speakers, studio furniture, blank CDs/tapes or special orders are not covered by this return policy.
Hours: 8:00 am to 11:00 pm
7726 Cheri Court
Tampa, FL 33634